Description

Course Outline

• What makes a good trainer?
• Personal best, professional best
• Being genuine
• Assertiveness skills
• Asking the right questions
• Listening skills
• Connecting with people
• Defusing difficult participants
• Essentials for success
• Do’s and don’t for new trainers

 

Learning Objectives

At the end of this session, participants will be able to:

• Understand the essential background trainers must have;
• Identify the elements of good questions;
• Understand how to apply listening skills;
• Develop rapport building strategies; and
• Recognize key skills in a trainer’s toolbox and identify skill areas for development.