Description
Course Overview
- What is negotiation?
- The successful negotiation
- Making the right impression
- Getting off to a good start
- Exchanging information
- The bargaining stage
- Reaching mutual gain and moving beyond “no”
- Dealing with negative emotions
- Moving from bargaining to closing
Learning Objectives
At the end of this training program, participants will be able to:
- Recognize the importance of preparing for the negotiation process, regardless of the circumstances;
- Identify the various negotiation styles and their advantages and disadvantages;
- Develop strategies for dealing with tough or unfair tactics; and
- Understanding basic negotiation principles, including BATNA, WATNA, WAP and the ZOPA
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