Conflict Resolution

₦80,000.00

Man people see conflict as a negative experience, In fact, conflict is a necessary part of our personal growth and development. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. Therefore, success in dealing with conflict comes from understanding how we behave, as well as how we can influence others.

If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations.

This training will teach you everything you need to know about employee dispute resolution through mediation. In this training, you will learn how to turn a difficult situation into opportunities for growth and produce a win-win outcome.

Categories: Business Development Training, Open Courses

Tags: Conflict, Conflict Resolution

Description
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Description

Course Outline

MODULE ONE- Dealing with Difficult Situations

Conflict as Communication
Benefits of Confrontation
Preventing problems
Getting focused
Dealing with Anger(yours and others)
Dealing with problems
The three steps conflict resolution model
Changing yourself
Why don’t people do what they are supposed to do?
De-stress option to use when things get ugly

MODULE TWO = Conflict Resolution- Getting along in the Workplace

Defining conflict and types of conflict
Spontaneous and reflective action
The Johari window
Stages of conflict
Conflict resolution style questionnaire
The role of communication in conflict resolution
The Conflict/opportunity test
Conflict and its resolution
Helping others through conflicts

MODULE THREE- Employee Dispute Resolution- Mediation through Peer Review

What is peer review?
Initiating the process
The peer review panel
Asking questions
The peer-review process
Panel walkthrough
Why does the process fail?

Learning Objectives

At the end of this training program, participants will be able to:

Identify what is involved in the hearing process, from preliminary meetings to the hearing, and the decision process;
Develop coping strategies for dealing with difficult people and difficult situations;
Recognize how their own attitude and actions impact others;
Find ways to manage conflicts to enhance productivity and performance.