Description

Course Outline

• Creating positive relationships
• Growing our self-awareness
• Communication basics and barriers
• Asking questions and listening skills
• Body language
• Communication styles
• Creating a positive self-image
• Frame of reference
• Techniques for the workplace
• Assertiveness

Learning Objectives

At the end of this training program, participants will be able to:

• Identify common communication problems that may hold them back;
• Develop skills to ask questions that give them the information they need;
• Develop skills in listening actively and empathetically to others;
• Enhance their ability to handle difficult situations; and
• Deal with situations assertively.