Description
Course Outline
- Creating positive relationships
- Growing our self-awareness
- Communication basics and barriers
- Asking questions and listening skills
- Body language
- Communication styles
- Creating a positive self-image
- Frame of reference
- Techniques for the workplace
- Assertiveness
Learning Objectives
At the end of this training program, participants will be able to:
- Identify common communication problems that may hold them back;
- Develop skills to ask questions that give them the information they need;
- Develop skills in listening actively and empathetically to others;
- Enhance their ability to handle difficult situations; and
- Deal with situations assertively.
Reviews
There are no reviews yet.