Communication Strategies


Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this one-day workshop is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace and life.


Course Outline

  • Creating positive relationships
  • Growing our self-awareness
  • Communication basics and barriers
  • Asking questions and listening skills
  • Body language
  • Communication styles
  • Creating a positive self-image
  • Frame of reference
  • Techniques for the workplace
  • Assertiveness

Learning Objectives

At the end of this training program, participants will be able to:

  • Identify common communication problems that may hold them back;
  • Develop skills to ask questions that give them the information they need;
  • Develop skills in listening actively and empathetically to others;
  • Enhance their ability to handle difficult situations; and
  • Deal with situations assertively.


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