Coaching and Mentoring


As business changes rapidly it is important to know that the old ‘command and control’ approach is becoming less and less effective, what people want now is to be coached by their supervisor and manager. Knowing how and when to coach is an essential skill that benefits both you and your organization.

Coaching is no longer exclusively available to sportspeople and the corporate elite. Many companies are introducing Coaching as a style of management


Course Overview

  • Defining coaching and mentoring
  • Coach assessment review
  • Interpersonal communication skill
  • Critical coaching skills
  • Setting goals with SPIRIT
  • Learning styles and principles
  • The benefits/consequences matrix
  • Skills involved in coaching
  • The coaching model


Learning Objectives

At the end of this session, participants will be able to:

  • Understand how coaching can be used to develop teams;
  • Develop the coachingĀ  and mentoring skills that help to improve individual performance ;
  • Recognize employees’ strengths and give them the feedback they need to succeed; and
  • Identify employee problems and ways they can help correct them.

Who Should Attend?

Team Leads,


Human Resource Manager,

All Aspiring Coaches



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