Description

Course Outline

• The fundamentals of business process management
• Defining business process management
• Reflecting on process
• The business process life-cycle
• The vision phase
• The design phase(including process mapping)
• The modelling phase
• The execution phase
• The monitoring phase (including an introduction to the balanced scorecard and business activity monitoring)
• The optimizing phase(including an introduction to Lean and Six Sigma methods)

Learning Objectives

At the end of this training program, participants will be able to:

• Define business process management and other related concepts;
• Appreciate the role of technology in the process of management;
• Understand how to design or enhance an existing process using the business process life cycle;
• Perform a what-if analysis to improve their processes; and
• Identify how Lean and Six Sigma methods can assist in managing and improving processes

Who Should Attend

Top Level Manager