Business Process Management


Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, They must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge while increasing productivity, efficiency and decreasing cost. This training will introduce your company’s bottom line by providing a higher level of quality and consistency for your customers.


Course Outline

  • The fundamentals of business process management
  • Defining business process management
  • Reflecting on process
  • The business process life-cycle
  • The vision phase
  • The design phase(including process mapping)
  • The modelling phase
  • The execution phase
  • The monitoring phase (including an introduction to the balanced scorecard and business activity monitoring)
  • The optimizing phase(including an introduction to Lean and Six Sigma methods)

Learning Objectives

At the end of this training program, participants will be able to:

  • Define business process management and other related concepts;
  • Appreciate the role of technology in the process of management;
  • Understand how to design or enhance an existing process using the business process life cycle;
  • Perform a what-if analysis to improve their processes; and
  • Identify how Lean and Six Sigma methods can assist in managing and improving processes

Who Should Attend

Top Level Manager


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