Description
Course Outline
- The fundamentals of business process management
- Defining business process management
- Reflecting on process
- The business process life-cycle
- The vision phase
- The design phase(including process mapping)
- The modelling phase
- The execution phase
- The monitoring phase (including an introduction to the balanced scorecard and business activity monitoring)
- The optimizing phase(including an introduction to Lean and Six Sigma methods)
Learning Objectives
At the end of this training program, participants will be able to:
- Define business process management and other related concepts;
- Appreciate the role of technology in the process of management;
- Understand how to design or enhance an existing process using the business process life cycle;
- Perform a what-if analysis to improve their processes; and
- Identify how Lean and Six Sigma methods can assist in managing and improving processes
Who Should Attend
Top Level Manager
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