Business Etiquette


What if you’ve had an awkward moment where:

You aren’t sure of what fork to use,

You don’t know which side of the plate to use is yours,

You’ve ever had to make small talks with a very important person and been lost for words…


Then you know how agonizing such moments can be. Even worse (and what can even be more damaging to your career) are the social gaffes you aren’t even aware you make. This one-day workshop will help you handle most of those socially difficult moments.


Course Outline

  • Business etiquette basics
  • The handshake
  • Business card etiquette
  • The skills of making small talk
  • Do you remember names?
  • Making that great first impression
  • Dress for success
  • E-mail and telephone etiquette

Learning Objective

At the end of this training program, participants will be able to:

  • Dress appropriately for every business occasion;
  • Feel comfortable when dining in business and formal situations;
  • Feel more confident in their business communication in every situation; and
  • Understand effective networking, including making introductions, shaking hands, and using business cards appropriately.


this could form part of the onboarding process


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