Behavioral Interviewing Techniques


Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This oneday workshop will give you the skills and tools to hire successful candidate.


Course Outline

  • History of the interviewing process
  • The recruitment and selection process
  • Cost analysis
  • Job analysis
  • Finding candidates and advertising guidelines
  • Screening resumes and performance assessments
  • Problems recruiter face and interviewing barriers
  • Non-verbal communication and types of questions
  • Traditional vs. Behavioural interviews
  • The critical incident technique
  • Difficult applicants
  • Interview preparation and format
  • Scoring responses and checking references
  • Human rights

Learning Objective

At the end of this training program, participants will be able to:

  • Recognize the cost incurred by organizations when  a wrong hiring decision is made;
  • Develop a job analysis and position profile;
  • Identify ways to check references more effectively; and
  • Understand basic employment and human rights law that can affect the hiring process.

Who Should Attend?

Middle-Level Managers

Business Owners,

Top-Level Managers


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