Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this one-day workshop is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace and life.
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This, therefore, calls for the need to lead, model and promote organizational values within a customer service environment to enhance competitive advantage. The roles played by call centres in facilitating great customer experience are invaluable. Whether we choose to embrace them or can stand being interrupted by their calls, calls centres are a business element that is here to stay. This training was designed around six critical elements of customer service.
It’s no secret that the sales industry continue to change and evolve rapidly. This is an exciting and dynamic profession, although it is often underrated and misunderstood. The backslapping, high pressure, joke-telling sales person has disappeared. In his place is a new generation of sales professionals: highly trained and well-groomed, with the characteristics of honesty, trustworthiness and competence. This one-day learning class will help you learn how to be one of those smart sales professionals!
You will spend the first part of the day getting to grasp the detailed explanation and application of the concept of customer-focused selling and discussing what will take place during the workshop. Participants will also have an opportunity to set personal learning objectives.