Man people see conflict as a negative experience, In fact, conflict is a necessary part of our personal growth and development. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. Therefore, success in dealing with conflict comes from understanding how we behave, as well as how we can influence others.
If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations.
This training will teach you everything you need to know about employee dispute resolution through mediation. In this training, you will learn how to turn a difficult situation into opportunities for growth and produce a win-win outcome.