ICS Sourcing Academy is the premier certification organization for Professionals globally, setting the standards for outsourcing, excellence, and expertise for more than 20 years.

Being the foremost indigenous Outsourcing Academy that offers most trusted Learning solutions and Professional Certifications to professionals globally, ICS Sourcing Academy has delivered this solution to over 20,000 professionals over 24 years.

Research shows that companies with higher employee engagement are 22% more profitable, and front-line leaders are the largest contributing factor to increase employee engagement.

It takes skills and proficiency to succeed in today’s business world. As an employee you must constantly evolve with new trends and competencies in your career, job or field you are operating to communicate financial or business information efficiently and accurately; increasing the bottom-line. As such, developing and mastering basic and required skills to aid productivity is vital to your growth and for you to be indispensable and the most sort after.

ICS Sourcing Academy offers quality Learning and Development interventions which result in significantly improved performances on the job. Our training is structured to ensure learning sticks, while we make it our business to guarantee that participants at our training return to their jobs better in terms of knowledge, attitude, and skills.

Our ultimate goal through this learning solutions is to see our clients become more successful by offering gap-specific learning products while creating measurable value at all touch points of our bespoke training interventions.


  • Online Learning Solutions – We offer a wide range of online learning solutions covering soft and technical skills.www.leveragelms.com
  • Classroom Learning Solutions – We offer Open, Implant and Specialized learning solutions as workshops, Seminars, Training, Conference and Bootcamp on a wide range of courses around Business skills. Our blended learning techniques, expert facilitators, modern learning facility and relevant transformational courses make us the preferred learning partner for every organization. View our brochure and 2018 Learning Calendar and programs
  • Business Process Outsourcing Certification – This Professional certification is a career-long commitment that demonstrates your dedication, credibility, and mastery of the principles of Outsourcing which would be evident to your employers, colleagues, clients and professional peers.

The various certification levels are designed to address the key competencies required technically by outsourcing professionals based on the quality and quantity of experience. The content for each level of the certification comprises of an appropriate blend of the 4 key career paths modeled globally to aid the outsourcing professional in acquiring balanced knowledge, Skill, and Ability.

To become certified for the various levels, you must meet strict professional experience and educational requirements.



  • Glocalised Body of Knowledge – BPOC Body of Knowledge and competencies is built on a global framework and designed to provide indigenous knowledge base and application
  • Blended Specialized Body of Knowledge – BPOC Body of Knowledge and Competencies is blended to cover the 4 major career path in the Global Outsourcing Framework. These blended specialized areas affords the professional the opportunity to develop generalist competencies around Technical, Finance, Back office and Customer Interaction.
  • Online Learning and Certification – BPOC affords professionals the convenience and flexibility of online learning
  • Credibility – BPOC rides on a trusted backdrop of over 20 years industry experience and expertise. The Standard and Quality of BPOC is guaranteed
  • Endorsement, Affiliation and Partnership – BPOC is recognized and accepted in the outsourcing industry and enjoys affiliation with the industry leader organizations and thought leaders


What Our Students Say